This Privacy Policy explains how Cleaners Catford collects, uses, stores and protects personal data relating to our customers and prospective customers in the Catford area. We are committed to processing your personal data in a lawful, fair and transparent manner, in accordance with the UK General Data Protection Regulation and applicable data protection laws.
This policy applies to all individuals who use or enquire about our cleaning services in the Catford area, whether you contact us online, by post or in person, and whether you are a private individual or a representative of a business.
Cleaners Catford is the organisation responsible for determining the purposes and means of processing your personal data. For the purposes of this Privacy Policy, Cleaners Catford is referred to as we, us or our.
We are responsible for ensuring that your personal data is handled in compliance with data protection legislation and that you can exercise your rights in relation to that data.
We collect and process different types of personal data depending on how you interact with us and the services you request. This may include:
Contact and identification data: name, title, address, property access information, and similar identifying details.
Communication data: information you provide when you contact us, make an enquiry, request a quotation, give feedback, or make a complaint.
Service data: details of the services you request or receive from us, dates and times of visits, specific cleaning preferences, property type and size, and related notes necessary to provide our services safely and effectively.
Billing and payment data: details necessary to manage invoices, payments and refunds, such as billing address and payment status. We do not store full payment card details if you pay by card through a third party payment processor.
Usage and technical data: limited technical information about how you interact with our website or online forms, such as pages visited, time of visit and basic device information, which may be collected through cookies or similar technologies where legally permitted.
Marketing and consent data: your marketing preferences and any records of consent you give or withdraw in relation to receiving marketing communications from us.
We only process your personal data where we have a lawful basis to do so. Depending on the circumstances, we rely on the following lawful bases:
Performance of a contract: we process your personal data to provide our cleaning services, including to respond to your enquiries, issue quotes, confirm bookings, carry out cleaning visits, manage payments, and deal with aftercare and customer support.
Compliance with legal obligations: we may process your data to comply with legal and regulatory requirements, such as accounting, tax and record keeping obligations, and to respond to lawful requests from public authorities.
Legitimate interests: we may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes administering and improving our services, scheduling and staff allocation, maintaining security and preventing fraud, and handling general business operations.
Consent: in certain situations, we rely on your consent, for example, where we send direct electronic marketing communications that are not based on an existing customer relationship, or where we use optional cookies that require consent. You can withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
We use the personal data we collect for the following purposes:
To provide, manage and improve our cleaning services to customers in the Catford area.
To communicate with you regarding enquiries, bookings, service updates, rescheduling and customer support.
To process payments, issue invoices, manage accounts and handle refunds where applicable.
To plan staff schedules, route cleaners efficiently and ensure that our cleaners can access your property safely.
To respond to feedback, questions and complaints, and to monitor service quality.
To send you marketing information about our services where we are permitted to do so by law or where you have given consent, and to manage your marketing preferences.
To maintain the security and integrity of our systems and to protect against fraud or unauthorised activity.
To comply with legal obligations and to establish, exercise or defend legal claims, if necessary.
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are only permitted to process your data according to our instructions and for the purposes described in this Privacy Policy. They must also implement appropriate technical and organisational measures to protect your data.
Categories of processors and recipients may include:
IT and hosting providers who store or manage our systems, website or electronic records.
Payment service providers who process your payments securely.
Customer management and scheduling tools used to manage bookings and communications.
Professional advisers such as accountants or legal advisers, where necessary for legitimate business purposes or to comply with legal requirements.
We may also share personal data with law enforcement agencies, regulators, courts or other public authorities where we are legally required or permitted to do so.
We do not sell your personal data to third parties.
Where our service providers or their systems are located outside the United Kingdom, your personal data may be transferred to and processed in countries that may not provide the same level of data protection as the United Kingdom. In such cases, we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities or other recognised mechanisms, to protect your personal data.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting obligations, and for the establishment or defence of legal claims.
In general:
Contact, service and billing data related to customers is retained for as long as you remain a customer and for a period after you stop using our services, to comply with legal obligations and to manage any potential disputes.
Accounting and tax related records are typically retained for the period required by applicable law.
Enquiry data from prospective customers who do not proceed with services may be retained for a limited period in order to respond to your enquiry and to keep a record of our communications.
Where we rely on your consent for marketing, we will retain your data for marketing purposes until you withdraw your consent or object to such processing, after which we will cease marketing communications and retain only limited information to record your preferences.
When personal data is no longer required, we will securely delete or anonymise it.
Under data protection laws, you have a number of rights in relation to your personal data. These rights are subject to certain conditions and legal exceptions, but they typically include:
Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how it is processed.
Right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: you can request that we delete your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: you can ask us to restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our processing.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used and machine readable format, and to have it transmitted to another controller where technically feasible.
Right to object: you can object at any time to the processing of your personal data where we rely on legitimate interests as our lawful basis. You also have an absolute right to object to direct marketing.
Right to withdraw consent: where we rely on your consent to process your data, you can withdraw that consent at any time.
You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve any concerns directly.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures are designed to provide a level of security appropriate to the risks associated with the processing of your personal data. However, no system can be guaranteed as completely secure and you share information with us at your own risk.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any significant changes will be made clear on our website or communicated to you through appropriate channels. The date of the most recent version will be indicated in the policy.
By continuing to use our services after an updated Privacy Policy has been made available, you acknowledge the updated terms.
Hire our cleaners Catford and pay nothing for professional cleaning help.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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