These Terms and Conditions set out the basis on which Cleaners Catford provides domestic and commercial cleaning services within its operating area. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. They form a contract between you and Cleaners Catford for the supply of cleaning services.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, company or organisation booking the cleaning services.
Company means Cleaners Catford, the provider of the cleaning services.
Cleaner means any operative, contractor or representative assigned by the Company to carry out cleaning services.
Services means the cleaning services that the Company agrees to provide to the Client, whether one-off or on a recurring basis.
Service Area means the primary locations in which the Company offers services, including Catford and nearby districts, as updated by the Company from time to time.
The Company provides general domestic and commercial cleaning, including but not limited to regular housekeeping, deep cleans, end of tenancy cleaning, after-builders cleaning, and other related tasks as specified at the time of booking.
The exact scope of each clean will be agreed during the booking process and confirmed in your booking confirmation. The Client is responsible for ensuring that the description of the required work is accurate and complete.
The Company reserves the right to decline or cease Services where the work requested is unsafe, unlawful, unreasonable, or differs materially from the description given at the time of booking.
Bookings may be made through the Company’s approved booking channels as advertised on its website or other official materials. The Company does not accept responsibility for bookings made through unauthorised third parties.
When making a booking, the Client must provide accurate information, including the full address of the premises, type and size of the property, number of rooms, any special requests or access requirements, and preferred dates and times.
All bookings are subject to availability. The Company will confirm the booking by issuing a booking confirmation. No contract exists until the Company has provided such confirmation.
The Client must ensure that the Cleaner has safe and accessible entry to the property at the agreed time. If keys are provided, it is the Client’s responsibility to ensure that keys work correctly and that any access codes or security procedures are up to date.
The Company may adjust booking times by reasonable margins to accommodate scheduling requirements, and will inform the Client of any significant changes as soon as reasonably practicable.
Prices for Services are based on the information supplied by the Client and the type of service requested. The Company may offer either fixed-price quotes or hourly rates depending on the nature of the job.
Any quotation provided is based on the details given by the Client and is valid for a limited period as specified by the Company. The Company may revise a quotation if the information provided was inaccurate, incomplete, or if the condition of the property materially differs from what was described.
Additional charges may apply for parking, congestion charges, access issues, or extra tasks requested on the day of service that were not agreed at the time of booking. These will be explained to the Client as soon as reasonably possible.
Unless otherwise agreed in writing, payment is due on or before the day of the service. The Company may require a deposit or full prepayment to secure a booking, particularly for larger or specialist cleans.
Accepted methods of payment will be specified by the Company and may include card payments, bank transfers, or other electronic payment methods. Cash payments may be accepted only where explicitly stated by the Company.
For recurring services, the Company may set up a regular payment schedule. The Client authorises the Company to process payments in accordance with the agreed schedule unless the Client cancels the services in line with these Terms and Conditions.
Invoices will be issued electronically unless otherwise agreed. The Client is responsible for checking invoice details and notifying the Company promptly of any queries. If an invoice is not disputed within a reasonable timeframe, it will be deemed accepted.
Where payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount and suspend or cancel further services until payment is made in full.
The Client may cancel or reschedule a booking by giving notice through the Company’s approved communication channels. The minimum notice period for cancellations or rescheduling will be specified at the time of booking.
If the Client fails to provide sufficient notice, the Company reserves the right to charge a cancellation fee up to the full value of the booked service, particularly where the Cleaner is unable to be reallocated to other work.
Where the Cleaner attends the property but is unable to gain access, or the Client is not present where required and no alternative arrangements have been agreed, this may be treated as a late cancellation and charged accordingly.
The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, such as illness, transport disruption, extreme weather, or operational issues. In such cases, the Company will offer an alternative appointment at the earliest reasonable opportunity. The Company will not be liable for any loss arising from such cancellations or rescheduling, beyond refunding any prepayments for services not delivered.
The Client must provide a safe working environment for the Cleaner, including adequate lighting, ventilation, and access to water and electricity where required for the Services.
The Client must inform the Company of any known health and safety risks at the property, including hazards, fragile items, valuable possessions, or restricted areas. The Client should secure or remove any items of particular value or sensitivity before the Cleaner attends.
The Client must ensure that any equipment or cleaning products provided by the Client for use by the Cleaner are safe, in good working order and suitable for the tasks required.
Where children, pets, or other occupants are present at the property, the Client is responsible for supervising them and ensuring that they do not interfere with the Cleaner’s work or create unsafe conditions.
The Company will use reasonable care and skill in providing the Services and will endeavour to carry out the work to a professional standard consistent with the type of service requested.
The Company aims to assign the same Cleaner to recurring bookings where possible, but cannot guarantee this. The Company may substitute a Cleaner where necessary without prior notice, provided that the standard of service is not materially affected.
The Company will provide or specify suitable cleaning products and equipment for most services, unless otherwise agreed. For certain specialised tasks, the Client may be asked to supply particular products or access to appliances such as vacuum cleaners, where appropriate.
The Company will comply with applicable waste and environmental regulations when carrying out cleaning services. General household waste generated in the normal course of cleaning will typically be placed in the Client’s own bins or waste containers, following local collection rules.
The Services do not ordinarily include the removal of large volumes of waste, hazardous materials, clinical waste, construction debris, or bulky items from the premises. The Client is responsible for arranging proper disposal of such materials through authorised waste carriers or local authority facilities.
The Cleaner is not permitted to transport waste off-site in personal vehicles unless specifically arranged and carried out in compliance with relevant waste regulations. Any such additional service must be agreed in advance and may incur separate charges.
The Client must inform the Company in advance if there are any hazardous substances, sharp objects, biohazards, or other potentially dangerous materials present. The Company may refuse to handle such items and may terminate the visit if the environment is deemed unsafe.
The Company will take reasonable care when working at the Client’s property. If damage or breakage occurs that is directly caused by the Cleaner’s negligence, the Client must inform the Company in writing as soon as reasonably possible, and no later than 48 hours after the service.
The Client must provide evidence of the damage and allow the Company a reasonable opportunity to investigate. The Company may repair the item, replace it with a similar item, or offer fair compensation taking into account age, condition, and depreciation.
The Company’s total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the price paid or payable for the specific service during which the incident occurred, except where such limitation is not permitted by law.
The Company is not liable for normal wear and tear, pre-existing damage, defects or weaknesses in materials or surfaces, or for damage that arises from the use of products or equipment supplied by the Client. The Company is also not liable for loss of cash, jewellery, or other valuables left unsecured at the property.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, or for any other liability that cannot legally be excluded.
The Company maintains insurance cover appropriate to the nature of its cleaning activities, including public liability insurance. Details of the insurance may be provided to the Client upon reasonable request.
The Client is responsible for maintaining adequate home or business insurance policies to cover the premises, contents, and any specific risks relevant to the property.
If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as possible, and in any event within 48 hours of the service taking place. The Company will investigate the complaint and, where appropriate, may offer a re-clean of the affected areas or another form of reasonable remedy.
The Company’s ability to address issues is reliant on prompt notification and reasonable cooperation from the Client. Failure to raise concerns within a reasonable time may limit the options available for resolution.
Where the Client provides keys or access codes to the Company, it is the Client’s responsibility to ensure that such access details are accurate and kept up to date. The Company will take reasonable care to safeguard keys and codes while they are in use.
The Company is not liable for loss or damage arising from faulty or insecure locks, doors, or windows at the property. The Client should ensure that all security systems are functioning correctly and that any alarms or security procedures are communicated clearly to the Company where relevant.
The Company will treat Client information, including contact and property details, as confidential and will use it only for the purpose of providing the Services, administering the booking, and complying with legal obligations.
The Company will take reasonable steps to ensure that personal data is stored securely and handled in accordance with applicable data protection legislation. The Client has the right to request access to personal data held by the Company and to request correction of any inaccuracies.
The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all new bookings and to ongoing services after reasonable notice has been given to the Client.
The Company may modify or withdraw particular Services, adjust pricing, or alter booking conditions where necessary for operational or legal reasons. Where such changes materially affect existing bookings, the Company will notify affected Clients in advance wherever reasonably possible.
The Company shall not be in breach of these Terms and Conditions nor liable for delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to acts of God, adverse weather, strikes, industrial disputes, accidents, transport disruptions, or governmental restrictions.
These Terms and Conditions, and any disputes or claims arising out of or in connection with them or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions or the Services provided by the Company.
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
These Terms and Conditions, together with the specific details contained in your booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Services. They supersede any prior agreements, understandings, or representations, whether written or oral.
By making a booking with Cleaners Catford, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions, and that they have the authority to enter into this agreement.
Hire our cleaners Catford and pay nothing for professional cleaning help.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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